Privacy Policy

1. Introduction

Welcome to CipherEdge ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our learning platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and products.

By accessing or using CipherEdge, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account (name, email address, username, password)
• Update your profile (optional information such as profile picture, bio, job title)
• Contact our support team
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotions

2.2 Learning Progress Data

To provide you with a personalized learning experience, we collect and process data about your interactions with our learning content, including:

• Courses, lessons, and learning paths accessed
• Quiz and assessment results
• Completion status of learning activities
• Time spent on various learning materials
• Notes and bookmarks you create
• Interactions with other users (if applicable)

2.3 Usage Information

We automatically collect certain information when you visit or use our platform:

• IP address and device information
• Browser type and settings
• Operating system
• Referring website
• Date and time of access
• Pages viewed and features used
• Links clicked

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our platform and services
• Create and manage your account
• Track and personalize your learning experience
• Generate progress reports and certificates
• Provide recommendations for courses and learning paths
• Respond to your inquiries and provide customer support
• Send administrative notices, updates, and security alerts
• Send marketing communications (with your consent)
• Analyze usage patterns to enhance our platform
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Regular backups to prevent data loss
• Employee training on data protection

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to the processing of your information
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

5.1 Account Settings

You can access and update certain personal information through your account settings. You can also control your communication preferences, including opting out of marketing communications.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience on our platform. We use the following types of cookies:

• Essential cookies: Necessary for the platform to function properly
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how users interact with our platform
• Functionality cookies: Enable enhanced features and personalization

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our platform.

7. Third-Party Services

We may use third-party services to support our platform, including:

• Hosting and infrastructure providers
• Analytics services
• Payment processors
• Customer support tools
• Email and communication services

These third-party service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Children's Privacy

Our platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our platform prior to the changes becoming effective.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]